Food thrown on the ground in Charlotte DoorDash delivery

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CHARLOTTE (QUEEN CITY NEWS) — Zero stars for customer service! A delivery driver was filmed throwing a food order on the street.

Queen City News spoke with the person who placed the order about what exactly happened. Scarlett Castillo said she ordered burgers and a salad from two different restaurants on Tuesday, but never got to eat them because her DoorDash driver literally dumped her food on the street.

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Doorbell video obtained by QCN shows the incident from north Charlotte. In the video, you can see a man and a woman in a white van pull up to the driveway and throw two bags out of the car.

The man can be heard shouting an expletive before leaving.

The woman who ordered the food said she didn’t know why the drivers reacted this way. She contacted DoorDash and they gave her a full refund after seeing the video, so she’s glad everything was sorted out. She tells QCN that she was just confused and really taken aback.

She said she would still order through DoorDash but would pick up her food instead of having it delivered.

A DoorDash spokesperson viewed the video and told QCN that it considers the behavior unacceptable and does not meet its high expectations. They directed QCN to their deactivation policy, saying drivers must maintain a certain customer rating and completion rate to remain eligible.

If they fall below a 4.2 grade or 80% completion rate, accounts are disabled.

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